Annual Customer Survey 2018 – The Results

Thank you to everyone who took part in our 2018 Customer Survey.

Your feedback means a lot to us. It allows us to improve and deliver an even better service in the future. We will always listen and respond quickly to any issues that arise at any point during a project.

At Denca, it is important for us to have a great working relationship with our clients, one that is built on clear communication and transparency.

To get the recognition that our efforts in day to day work are not going unnoticed is very pleasing.

This does not mean however, that we will stand still. There will always be scope to improve and this is something we will constantly drive towards.

The results

We would like to thank all those who took the time to fill in our survey form

As in previous years, we asked people to rate their experience of Denca from 5 (very good) to 1 (poor) across the six key areas of our service. The table below shows the average results in each area for 2017-18.

Yet again, this year we have had great responses. 9 out of 10 survey respondents rated their overall experience with Denca as good or very good.

Area of ServiceScore out of 5
Response time for quotes4.3
Engineering the solution4.6
Writing the software for your process4.7
Panel build quality and installation4.6
Calibration services and service visits4.7
Installation quality4.6
Meeting your delivery requirements4.5

We are always keen to make our business better. Your comments and opinions pointing out the improvement opportunities are the main reason for conducting these surveys.  We are now already working on improving our offering to deliver even better results from our clients.

And the important bit… 

Everyone who completed the questionnaire by the closing date was entered into our prize draw to win an Amazon Echo Show

This year’s winner is Paul Livett from PQ Silicas, whose name came out of the hat.

Our congratulations to Paul.

PQ Silica’s Paul Levitt receiving his new Amazon Echo Show from
Denca Account Manager, Vinny Daly

 

If you have any comments or anything you’d like to talk to us about, please get in touch

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